General Terms & Conditions

French version here:

ARTICLE 1 - LEGAL NOTICES

This website, accessible at www.localflavorists.com (the “Website”), is published by:

Local Flavorists, a company with a share capital of €3,000, registered with the Nanterre Trade and Companies Register under number 987 874 112, whose registered office is located at 1 Avenue de la Paix, 92600 Asnières-sur-Seine, France, represented by Savejvong Dana, duly authorised,

(hereinafter referred to as the “Operator”).

The Operator’s individual VAT number is: FR69987874112.

The Website is hosted by Wix Online Platforms Limited (www.wix.com), located at 1 Grant’s Row, Dublin 2, D02HX96, Ireland.

The Director of Publication of the Website is Savejvong Dana.

The Operator may be contacted by telephone at +33 (0)6 17 96 19 47 and by email at hello@localflavorists.com.

ARTICLE 2 - GENERAL PROVISIONS RELATING TO THESE GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale (the “General Terms and Conditions of Sale” or the “GTC”) apply exclusively to the online sale of the services offered by the Operator on the Website.

The GTC are made available to customers on the Website, where they may be consulted directly, and may also be provided to them upon simple request, by any means.

Validation of the order by its confirmation constitutes acceptance by the purchaser of the GTC in force on the date of the order, the storage and reproduction of which are ensured by the Operator.

ARTICLE 3 - DESCRIPTION OF THE SERVICES

The Website is an online platform for the sale of self-guided culinary experience services (hereinafter referred to as the “Services”), open to any natural or legal person using the Website (the “Client”).

The Services offered include, in particular:

access to partner venues,
vouchers,
dishes and products to be tasted,
practical and cultural information,
a printed guide provided on site.

The Operator does not provide any in-person guidance, supervision, or physical presence along the route. The Client completes the experience independently, on the date and at the time of their choice, in accordance with the specified conditions.

ARTICLE 4 - ORDERS

Validation of the order constitutes full and unconditional acceptance of these General Terms and Conditions of Sale and forms the contract between the Client and the Operator. Payment constitutes an electronic signature and a firm commitment by the Client.

An order confirmation is sent by email to the address provided by the Client. It is recommended that this email be retained as proof. A digital invoice may be provided upon request.

The information provided by the Client at the time of placing the order is binding upon them. The Operator shall not be held liable for any delay or inability to perform resulting from inaccurate or incomplete information.

Any modification to an order after validation is subject to the prior approval of the Operator.

The Client declares that they have the legal capacity required to place an order and to enter into commitments under these GTC.

ARTICLE 5 - PAYMENT TERMS AND SECURITY

The price of the Services applicable at the time of the order is indicated in euros, all taxes included (VAT included), on the Website. In the event of a promotion, the Operator undertakes to apply the promotional price to any order placed during the period in which the promotion is advertised.

Any order placed on the Website implies an obligation to pay. The Service is provided only after full receipt by the Operator of all sums due.

Payments are made via the secure Stripe payment platform.

The accepted methods of payment are:

credit or debit card (secure payment via SSL protocol; banking details do not pass through the Website),
electronic wallets (such as Apple Pay, Google Pay).

The order is considered final once payment has been approved by the banking institution. In the event of payment refusal, the order is automatically cancelled.

The Operator reserves the right to request any supporting documents necessary for the validation of the order, solely for verification and security purposes.

ARTICLE 6 - AVAILABILITY OF PARTNER ESTABLISHMENTS

Partner establishments are independent artisans operating under their own opening hours, closing days, and holiday periods.

The Operator cannot guarantee their availability on a specific date, particularly during holiday periods, public holidays, or exceptional circumstances.

Clients are invited to consult the practical information provided before visiting an establishment.

ARTICLE 7 - USE OF VOUCHERS

The vouchers provided as part of the experience are strictly personal, issued in the name of the holder, non-exchangeable, non-transferable, non-resalable, and non-refundable.

They must be physically presented to the relevant partner at the time of the visit in order to benefit from the corresponding service, and may be used only within the validity period indicated at the time of purchase. No voucher will be accepted after its expiration date.

Each voucher entitles the holder to a specific service, as described in the offer, and may not be exchanged, modified, or compensated, including in the event of partial use.

Any voucher that is unused, partially used, or expired shall not give rise to any refund, credit, or postponement, for any reason whatsoever, unless otherwise expressly provided by the Operator.

ARTICLE 8 - VALIDITY OF THE EXPERIENCE AND RIGHT OF WITHDRAWAL

The experience is valid for a limited period starting from the date of purchase, as indicated on the product page of the Website. After this period, the vouchers shall be considered expired and may no longer be used.

In accordance with the provisions of Article L.221-28(13) of the French Consumer Code, the right of withdrawal does not apply to contracts for the supply of digital content not provided on a tangible medium, where performance has begun immediately after purchase, with the Client’s prior express consent and express waiver of their right of withdrawal.

As part of the offer provided by the Operator, the order grants immediate access, following payment, to digital content essential to the performance of the experience, including in particular:

the addresses of partner establishments,
the digital pass to retrieve the vouchers,
as well as the information necessary for the proper completion of the route.

By validating their order, the Client:

acknowledges that performance of the contract begins immediately after purchase,
expressly agrees to the immediate supply of the digital content,
and expressly waives their right of withdrawal.

Consequently, no refund may be granted after validation of the order.

ARTICLE 9 - DIETARY REQUIREMENTS AND ALLERGIES

The Services offered consist of a gastronomic discovery route that includes the consumption of dishes and products prepared by independent partner artisans.

The products offered may, without limitation, contain:

gluten,
lactose,
products of animal origin,
nuts,
as well as other allergens commonly used in the food service industry.

Due to the nature of the experience, which is based on a predefined selection of specialties, no adaptation can be guaranteed for the following specific dietary requirements or restrictions: vegetarian, vegan, gluten-free, lactose-free, pork-free, allergies, or intolerances, unless expressly stated otherwise on the relevant Service page.

It is the Client’s responsibility to verify, prior to placing any order, that the Service is compatible with their dietary requirements and, in case of doubt, to contact the Operator prior to purchase.

The Client acknowledges having been informed of these limitations and agrees to participate in the Service at their own responsibility, particularly with regard to the consumption of the products offered.

ARTICLE 10 - CLIENT RESPONSIBILITIES

The Client participates in the Service independently and acknowledges that the experience is carried out without any in-person accompaniment by the Operator.

As such, the Client is solely responsible for:

their travel between the various partner establishments,
the choice of routes, means of transport, and schedules,
compliance with applicable traffic, safety, and prudence rules in public spaces,
their conduct within partner establishments, particularly with regard to staff, other customers, and the premises visited.

The Client undertakes to adopt respectful and responsible behavior, in compliance with customary practices and the specific rules of each partner establishment.

The Operator shall not be held liable for any accidents, incidents, bodily injury, material or immaterial damage, whether direct or indirect, that may occur during the experience, insofar as they result from:

the Client’s actions,
their travel,
their behavior,
or failure to comply with safety instructions or applicable rules.

The Client acknowledges that they participate in the Service at their own responsibility, particularly with regard to their travel, personal safety, and interactions with third parties.

ARTICLE 11 - OPERATOR RESPONSIBILITIES

The Operator acts exclusively in the capacity of designer and publisher of self-guided culinary experiences.

As such, the Operator provides the Client with a route, information, materials, and vouchers enabling the discovery of partner establishments, without any in-person accompaniment.

The Operator does not directly supply the products consumed and does not intervene in their preparation, service, or consumption.

The Operator’s liability is strictly limited to the provision of the elements expressly described in the offer (information materials, route, vouchers, guide, welcome kit), to the exclusion of any other services.

The Operator shall not be held liable for any consequences arising from the Client’s use of the Services, particularly where the Client fails to comply with the instructions, recommendations, or information provided as part of the experience.

In any event, the Operator’s liability may only be incurred in the event of proven fault directly attributable to the Operator, and shall be limited to the direct damages suffered by the Client, to the exclusion of any indirect or immaterial damages.

ARTICLE 12 - ROLES AND RESPONSIBILITIES OF PARTNERS

Partner establishments are independent professionals, carrying out their activities under their sole and full responsibility.

As such, each partner is solely responsible for:

welcoming the Client within their establishment,
the quality, preparation, service, and compliance of the products they offer,
compliance with the rules applicable to their activity, in particular with regard to hygiene, safety, food compliance, and applicable regulations.

Partners are free to determine their organization, opening hours, products, and operating conditions.

The Operator exercises no control over the internal management of partner establishments and does not intervene either in the direct commercial relationship between the Client and the partner, or in the performance of the services provided by the latter.

In the event of any difficulty, incident, or dispute arising within a partner establishment, the responsibility of such establishment alone may be engaged, to the exclusion of any liability on the part of the Operator.

ARTICLE 13 - USE OF CONTENT

All content provided as part of the Services, including in particular the guide, texts, illustrations, photographs, maps, itineraries, and printed or digital materials (hereinafter referred to as the “Content”), is intended for the Client’s strictly personal and non-commercial use.

Any reproduction, representation, modification, adaptation, distribution, sharing, or exploitation, in whole or in part, of the Content, by any means whatsoever and on any medium, is prohibited without the prior written authorization of the Operator.

In particular, the Client undertakes not to:

assign, resell, or make the Content available to third parties,
use the Content for professional, promotional, or commercial purposes,
reproduce the Content on websites, social media, platforms, or public media, beyond strictly private use.

Any use that does not comply with these provisions may give rise to the Client’s liability, in accordance with the applicable legal provisions relating to intellectual property.

ARTICLE 14 - FORCE MAJEURE

The Operator shall not be held liable for any delay or total or partial failure to perform the Services where such failure results from a force majeure event, as defined by French case law.

Force majeure events include, without limitation: total or partial strikes, exceptional weather conditions, natural disasters, fires, floods, pandemics or epidemics, administrative decisions or restrictions, imposed closures of partner establishments, disturbances to public order, or any other unforeseeable, irresistible circumstance beyond the Operator’s control.

In the event of a force majeure occurrence, the Operator undertakes to inform the Client as soon as reasonably possible and to seek, insofar as possible, a reasonable alternative solution allowing for the continuation or postponement of the experience, without this giving rise to any liability.

ARTICLE 15 - INTELLECTUAL PROPERTY AND LICENSE OF USE

The Operator holds the rights to all elements present on the Website, including, without limitation, texts, files, animated or non-animated images, photographs, videos, logos, designs, models, software, trademarks, visual identity, databases, the structure of the Website, as well as any other intellectual property elements and data or information (hereinafter referred to as the “Elements”), which are protected by French and international laws and regulations relating to intellectual property.

Some images used on the Website are sourced from royalty-free image banks and are used in accordance with the licenses granted by such platforms.

Accordingly, except with the express prior written authorization of the Operator or, where applicable, of the relevant rights holders, none of the Elements of the Website may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, disseminated, displayed, stored, or exploited, in whole or in part, free of charge or for consideration, by any means or medium whatsoever, whether known or unknown to date.

Any unauthorized use of the Elements of the Website shall engage the sole liability of its author.

ARTICLE 16 - LIABILITY AND WARRANTIES

The Operator declares that it has taken out insurance covering its professional and contractual liability.

The Operator shall not be held liable in the event of non-performance or improper performance of the contract attributable to the Client, a third party, or resulting from a force majeure event as recognized by the competent courts.

The Client acknowledges the limitations inherent in the use of the Internet. As such, the Operator does not guarantee continuous and error-free operation of the Website, which may be subject to temporary interruptions for maintenance, updates, or technical improvements.

The Operator shall not be held liable for any direct or indirect damage resulting from use of the Website or the Services that does not comply with these General Terms and Conditions, nor for the Client’s statements or behavior toward third parties. The Client undertakes to indemnify and hold the Operator harmless against any claim or action based on such facts.

ARTICLE 17 - HYPERLINKS

The Website may contain hyperlinks to third-party websites, provided solely for the Client’s convenience.

The Operator exercises no control over the content of such websites and shall not be held liable for their content, terms of use, or availability.

Use of these links is at the Client’s sole responsibility. The Operator neither endorses nor guarantees the information, services, or products offered on such third-party websites.

The Client is invited to notify the Operator of any link leading to unlawful content or content contrary to public decency.

ARTICLE 18 - REFERENCES AND TESTIMONIALS

When the Client voluntarily leaves a review, comment, or testimonial regarding their experience (in particular via the Operator’s website, by email, or on third-party platforms such as Google, TripAdvisor, or equivalent platforms), the Client authorizes the Operator to reproduce, publish, and distribute such review, in whole or in part, for the purpose of promoting its Services.

For this purpose only, the Operator is authorized to display the Client’s first name and the initial of their last name, as a reference, on its communication materials, including in particular the website, social media, commercial materials, or press relations.

Such use shall be carried out without mention of any sensitive personal data and exclusively for communication and promotional purposes relating to the Operator’s activities.

The Client may, at any time, object to the use of their review, first name, or the initial of their last name by sending a written request to the Operator.

ARTICLE 19 - GENERAL PROVISIONS

Entire Agreement

These General Terms and Conditions constitute the entire agreement between the Client and the Operator. Should any provision be declared invalid, the remaining provisions shall remain in full force and effect. The failure of either party to invoke a breach shall not be deemed a waiver of any subsequent breach.

Amendments to the Terms

The Operator reserves the right to modify at any time the content of the Website, the Services, and these General Terms and Conditions. The applicable terms are those in force on the date of the order. In the event of a material modification affecting ongoing services, the Client may be informed by email or via the Website.

Complaints and Mediation

In the event of a dispute, the Client is invited to contact customer service as a priority at the following address: hello@localflavorists.com.
Failing amicable resolution within ten (10) days, the Client may refer the matter to the consumer mediator AME CONSO: https://www.mediationconso-ame.com/

Governing Law

These General Terms and Conditions are governed by French law.

Acceptance of the General Terms and Conditions

The Client acknowledges having read these General Terms and Conditions and accepts them without reservation upon validation of their order, which constitutes a contractual commitment.